FAQ
Q - Why can’t we get a quote on the phone or the website?
A - The price of gold fluctuates on a daily basis. Also, until our trained staff analyzes an item and performs a test on the material, we have no way of independently verifying that the item is as it is represented to us. Since any price we would quote in advance of receiving your items would be different from the actual offer, we simply avoid this practice.
Q - How do we know our items will make it to you?
A - We use Canada Post to ship our packages. When you receive your G-Pak you will be provided with a tracking number, which you can use to track your shipment through the day it is received in by us. The tracking number can be checked from our website, www.Dollars4Gold.ca. When entering your tracking number, please be sure to not enter any spaces or dashes.
Q - What type of items can I send in?
A - We accept anything containing gold, silver, platinum, palladium and other precious metals, such as necklaces, charms, bracelets, rings, earrings, cufflinks, pins or other jewellery. Coins, collectibles, decorative pieces, silver flatware or similar items are also acceptable. If it contains precious metals, we can refine it... even dental work!
Q - Can I send in jewellery containing diamonds/semi-precious stones?
A - Yes we accept all jewellery containing diamonds and will pay wholesale price for all diamonds received. Unfortunately we do not pay for semi precious gem stones.
Q - How long does it take to process my cheque?
A - Your cheque will be processed within 48 hours of your items being appraised. Please allow sufficient time for the cheque to arrive in the mail to you.
Q - What happens if I change my mind?
A - Dollars4Gold offers a satisfaction guarantee. If you are unhappy with the amount you receive for your jewellery, simply call us and return the cheque so that it arrives in our offices within ten (10) days of the date that appears on the cheque. After we receive your cheque, your items will be returned to you within 15 days.
Q - What happens if I forget to call and return my cheque?
A - In the event we do not receive a call from you and our cheque is not returned within ten (10) days, we will process the property you have sent to us. Once processed, the property cannot be recovered.
Q - Does Dollars4Gold return my non-precious items?
A - Items not containing precious metals will not be returned by Dollars4Gold except that you may request these items be returned to you at your expense.
